Privacy Policy

1. Introduction

ph697 ("ph697," "we," "us," or "our") is the operator of the online gaming platform accessible at https://ph697.club (the "Platform"). ph697 operates under PAGCOR licensing and is subject to the data privacy obligations imposed by the Republic Act No. 10173 – Data Privacy Act of 2012 (DPA) of the Philippines and its implementing rules and regulations.

This Privacy Policy ("Policy") describes how ph697 collects, processes, stores, and protects the personal information of players, website visitors, and other individuals who interact with the Platform ("Data Subjects"). By registering a player account or using the Platform in any capacity, you acknowledge that you have read, understood, and consent to the data processing practices described in this Policy.

This Policy should be read in conjunction with the ph697 Terms & Conditions, which govern the overall contractual relationship between you and ph697.

2. Personal Data We Collect

ph697 collects the following categories of personal data from players and users of the Platform:

ph697 does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless specifically required by Philippine law or PAGCOR regulation.

3. How We Collect Personal Data

ph697 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically through cookies, web beacons, log files, and similar tracking technologies when you access or use the Platform.
• Third-party sources: Identity verification data obtained from government ID verification services, payment processors (GCash, PayMaya, BPI, BDO), and fraud prevention providers in accordance with applicable law.
• Regulatory disclosures: Information disclosed to or received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory authorities as required by law.

4. Legal Basis for Processing

ph697 processes your personal data on the following legal grounds as recognised under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions governing your player account — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with Philippine law, including PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act itself.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and business analytics — where such interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and optional features, where we have obtained your prior consent. You may withdraw consent at any time by contacting us.

5. How We Use Your Personal Data

ph697 uses the personal data we collect for the following purposes:

• Creating, verifying, and managing your player account on the Platform.
• Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Verifying your identity and age (21+ requirement) in compliance with PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Delivering the games, features, and services available on the ph697 Platform.
• Detecting and preventing fraud, money laundering, and other prohibited activities as defined in the Terms & Conditions.
• Monitoring gaming activity for responsible gaming purposes — including identifying patterns that may indicate problem gambling — and administering deposit limits, self-exclusion, and other protective measures.
• Providing customer support and resolving disputes.
• Sending transactional communications essential to your account (e.g., deposit confirmations, withdrawal notifications, security alerts).
• Sending promotional communications — including bonus offers and news about ph697 — where you have consented to receive such communications.
• Fulfilling reporting obligations to PAGCOR and other Philippine regulatory authorities.
• Improving the Platform through anonymised analytics and performance monitoring.

6. Data Sharing & Third-Party Disclosure

ph697 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment processors: GCash (G-Xchange, Inc.), Maya Philippines, Inc., BPI, BDO Unibank, Metrobank, and USDT processors — solely to facilitate deposits and withdrawals you initiate.
• Identity verification providers: Third-party KYC/AML screening services used to verify government-issued IDs and check against regulatory watchlists.
• Regulatory authorities: PAGCOR, AMLC, the National Privacy Commission (NPC), and other Philippine government agencies — as required by applicable law, court order, or PAGCOR licensing conditions.
• Platform service providers: Cloud hosting, cybersecurity, customer support software, and analytics providers engaged to support Platform operations — all of whom are contractually bound to protect your data and use it only as directed by ph697.
• Professional advisors: Lawyers, auditors, and accountants under obligations of professional confidentiality, where disclosure is reasonably necessary for business operations or dispute resolution.

ph697 does not transfer personal data outside the Philippines unless the destination jurisdiction provides an adequate level of data protection or appropriate safeguards are in place as required by the Data Privacy Act.

7. Cookies & Tracking Technologies

The ph697 Platform uses cookies and similar technologies to operate core Platform functions and improve user experience. The types of cookies we use are:

• Essential cookies: Required for Platform operation — including session authentication, login state maintenance, and security features. These cannot be disabled without impairing Platform functionality.
• Functional cookies: Store your preferences (e.g., language settings, game lobby view) to personalise your experience across sessions.
• Analytics cookies: Collect anonymised data about how players navigate the Platform to help us improve game layouts, performance, and user flows. No personally identifiable information is transmitted to analytics providers in this context.
• Security cookies: Used for fraud detection, bot prevention, and identifying suspicious login activity.

You may configure your browser to refuse non-essential cookies. However, disabling essential cookies will prevent the ph697 Platform from functioning correctly, including the ability to log in and place bets.

8. Data Retention

ph697 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:

• Account and identity data: Retained for a minimum of five (5) years from account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with AMLC requirements and standard accounting obligations under Philippine law.
• Customer support communications: Retained for two (2) years from the date of the most recent interaction, unless longer retention is required for ongoing dispute resolution or regulatory proceedings.
• Anonymised analytics data: May be retained indefinitely as it does not constitute personal data.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with the Data Privacy Act's disposal requirements.

9. Security Measures

ph697 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, destruction, or accidental loss. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph697 Platform.
• Encrypted storage of passwords and sensitive account credentials — no plain-text passwords are stored.
• Two-factor authentication (2FA) available to all registered players as an optional account security measure.
• Role-based access controls limiting staff access to personal data strictly on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Incident response procedures aligned with Data Privacy Act breach notification requirements.

While ph697 takes all reasonable precautions to protect your data, no online system is entirely immune from security risks. You are responsible for maintaining the security of your own account credentials, including your password and 2FA codes.

10. Your Data Rights

Under the Republic Act No. 10173 – Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph697:

• Right to be informed: The right to know how your personal data is being collected and processed — as detailed in this Policy.
• Right to access: The right to request a copy of the personal data ph697 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data, subject to ph697's legal obligations to retain certain records under PAGCOR and AMLC requirements.
• Right to data portability: The right to receive your personal data in a structured, commonly used format and transmit it to another controller where technically feasible.
• Right to object: The right to object to processing based on legitimate interests — including direct marketing — where your interests override ours.
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact ph697's Data Protection Officer using the contact information in Section 13 below. We will respond to all data rights requests within fifteen (15) calendar days, or as otherwise required by the Data Privacy Act.

11. Children's Privacy

The ph697 Platform is strictly intended for persons aged 21 years and above only, in accordance with PAGCOR licensing requirements and Philippine gambling law. ph697 does not knowingly collect personal data from persons below the age of 21. Any account found to have been registered by or on behalf of a person below 21 will be immediately terminated, and all funds associated with the account will be handled in accordance with applicable PAGCOR guidance.

If you have reason to believe that a minor has registered an account on the ph697 Platform, please contact us immediately at the address provided in Section 13.

12. Updates to This Policy

ph697 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players by email or by a prominent notice on the Platform at least fourteen (14) days before the changes take effect. The "Last Updated" date at the top of this Policy will be revised accordingly.

Continued use of the ph697 Platform following notification of Policy changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated Policy, you must cease using the Platform and may close your account by contacting customer support.

13. Contact & Data Protection Officer

For questions, concerns, or requests regarding this Privacy Policy, or to exercise your data rights under the Data Privacy Act of 2012, please contact ph697's designated Data Protection Officer:

Email: [email protected]
Subject line: Privacy / Data Rights Request

You also have the right to escalate unresolved privacy concerns to the National Privacy Commission (NPC) of the Philippines, the independent government body responsible for administering the Data Privacy Act.

Please do not share your account password, OTP codes, or full payment card numbers when contacting ph697 regarding privacy matters. These are never required to process a data rights request.